In light of the recent COVID-19 situation we want to encourage everyone to stay strong during this stressful time. So many areas have gone into quarantine making it difficult to provide services like home or office visits, but we are here to support you!
To help you meet the needs of your clients, we are making HIPAA-compliant VideoCare available to all of our MilkNotes subscribers until April 30th. After April 30th, we will evaluate whether or not to continue this offering based on the status of the Coronavirus quarantine and/or isolation order at that time but we want this resource available to everyone in this time of need. Please be patient as we ramp up the resources needed to provide this additional service.
Again, we are here for you! Thank you for being a part of this incredible community.
Say hello to the 24th update that was released 9/1/19. Version 24 focuses on communication upgrades - some requested by you and others we added because, well... we think you’ll love them. All features and fixes are Pro Features except where noted otherwise. Here are the highlights of Version 24.
Secure Messaging Improvements:
Messages are now sent and received in Real-Time
New Message Icon indicator - displays total number of new messages
New “Message List” shows all unread messages from all parents
New/unread message counter automatically updates
“Sent Faxes” list
Provider and Practice Names now included in fax cover sheet
Ability to adjust appointment time and duration from within the calendar
Ability to configure whether or not to show duration on the public
Improved check mark visibility on SuperBill
Payment confirmation was not being shown in specific situations
Removed ability to add a blank insurance provider
Enabled scrolling on Consent and HIPAA forms (Starter Plan)
Screen was not scrolling to new messages when the message window required scrolling
Version 21 is scheduled to be released Friday morning! As always, you don’t have to download anything to view these updates. Simply log out of MilkNotes and refresh your browser. To verify MilkNotes has updated, reference the version number on the bottom left corner of the main menu.
Version 21 Features
The major feature this release is Calendar Views now on Dashboard and Visits pages. This is NOT scheduling but a precursor to scheduling that will be available very soon!
Pro Plan Features
Add & Edit Appointments in Calendar View
Monthly Calendar View on Dashboard
Weekly Calendar View on Visits Page
Added insured’s name and date of birth to SuperBill
Added “Secure Messaging” as an option in the Preferred Method of Communication list
Starter Plan Features
Added “Oversupply” to ICD10 code list
Consult Locations has been replaced with Appointment Types
This is how you complete a super bill on IOS with MilkNotes
Download the adobe acrobat IOS app.
Log in to MilkNotes on safari and navigate to the visit that requires a super bill. Under the more button, you’ll find the option to download the super bill. Once the super bill loads you’ll notice that MilkNotes has pre-populated your practice information and the clients profile information.
Click the share button on the top right corner of the browser on iPad or bottom middle section on an iPhone, now select “copy to adobe acrobat.” Once in acrobat, fill in the remaining information into your super bill using the editable fields.
To add the necessary signatures, click the pencil button on the bottom right corner and then select “fill and sign.” This will open the pen tool at the top menu. Tap the pen icon at the top and then select “create signature.” Make sure you toggle off “save to online profile” for your clients signatures as this is not HIPAA compliant.
Use your finger or stylus to sign in the box, press done, and then tap to place it in the desired field. You can use the arrow tools next to the signature to resize as needed.
Once completed, acrobat automatically saves the super bill under the acrobat folder in your iOS files. You may rename the file in acrobat to make it more identifiable. Please ensure you do not back up the super bill to the adobe cloud or iCloud, as this may not be HIPAA compliant.
Navigate back to the profile of your client and scroll down to the documents section. Expand the section, press choose, and then browse. Your completed super bill should be in your recent documents, but you can also find it on your iOS device under the acrobat folder. Select your document and when it’s finished uploading it will be securely stored for you and your clients reference.
Navigate to your visits page. On this page there isa search bar above the left pending visits column. Type the name of the client you’re searching for.
If you are in a practice with more than one LC and have permission from the admin, you will also have the option to search for other LC’s clients. That filter option is immediately to the right of the search bar.
If you’re not already in the visit, Navigate to your visits page. Select the visit that needs to be closed. In the top right corner click the more button then close visit.
Closing a visit permanently secures the medical information and prevents further tampering. If you need to add additional information after the visit has been closed, you can always add a post visit note. Once a visit is closed it will now be in your previous visits column on the visits page.
This is how you send a secure message on MilkNotes
Log into MilkNotes and navigate to your visits. Select the visit your communication is in reference to. If you haven’t already, make sure your clients valid email address is in their profile and send them a parent portal registration link.
The messages button is on the top right hand side of every section of the visit. On some devices messages may be under the ellipsis button. Click messages and then new message.
Here you can type and send your secure message. Your client will then be notified in their email that they have a message waiting for them in their MilkNotes parent portal. You can now have secure and HIPAA compliant communication with your clients.
MilkNotes Pro has many wonderful features that you can use to manage your lactation practice. When you upgrade to MilkNotes pro you will be able to utilize these features such as:
Rental pump tracking
and a Fully customizable care plan
To upgrade to Pro, click admin in the left menu and then LC list. At the top is an option to upgrade. Choose an Annual or monthly plan, and then enter in your card information. Congratulations! You’re now a MilkNotes Pro user.