Frequently Asked Questions

Is MilkNotes HIPAA compliant?

Yes! We have taken the best steps to make sure everything exceeds HIPAA compliance! This includes, but is not limited to, two-factor authentication, secure file backup, and management of user security for access to files and charts so that no one sees information if they aren’t supposed to. Everything from end to end is fully encrypted!

How do I access Milknotes? Do I need to download anything? Is internet access required?

MilkNotes is accessed via Milknotes.com and app.MilkNotes.com and doesn’t require a download. Internet access is required for the MilkNotes app to be used.

Can I personalize MilkNotes to fit my practice?

Absolutely! We have allowed addition of logo and practice information.

Do I need to have a PayPal account to pay?

No! We use Stripe to safely and securely process transactions.

What happens to my files and charts if I discontinue service?

They are kept in storage in accordance with our Terms of Use Policy.

What devices is Milknotes compatible with?

Milknotes can be used on PCs, smartphones, tablets and iPads, and laptops.

What sort of features can we expect in the future?

We have recently added pump tracking for practices who rent pumps and are considering growth charts, the Edinburgh Depression Scale, and linking vCita scheduling or other calendar. We’d love to hear what other ideas you might have!

I have an idea/suggestion, can I send it you?

Yes, please do! Email us all suggestions and ideas.